Entrepreneur Assist Help Center
If you have any questions or comments regarding Entrepreneur Assist, please contact us at assisthelp@entrepreneur.com
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Getting Started, General Information
Documents, Spreadsheets, Presentations
Library
Forms and Templates
Getting Started, General Information

What measures have you taken to make Entrepreneur Assist secure?

To protect users' documents from unauthorized access, we use password authentication as the security mechanism. In addition, your login information is protected with SSL based login authentication.


What type of browsers does Entrepreneur Assist support?

    Entrepreneur Assist supports the following browsers:
  • Internet Explorer 5.5+
  • Firefox 1.5+
  • Mozilla 1.4+
  • Netscape 7.0+
  • Regardless of the browser type, you must enable JavaScript for features within Entrepreneur Assist to function properly.

Can I share my documents with others?

Not at the present time. A future release slated for August 2007 will allow all registered users to share and collaborate on all word processing, spreadsheet and presentation documents.


How much storage space is available in Entrepreneur Assist?

Currently you can store up to 1GB of information on Entrepreneur Assist.


How often do you back up your data?

We strictly follow standard security guidelines at our data center and monitor our servers regularly.

Regarding data management & backup, we replicate each document, so that even if one copy is lost, there is another live copy. We also backup data daily. So in the worst case scenario where we lose both copies due to some unforeseen circumstances, there is a daily backup from which we can restore.

Documents, Spreadsheets, Presentations

What kinds of documents can I create?

Entrepreneur Assist offers its users lots of flexibility in creating documents. Here are some of the ways you can put docuements to use:

  • Create a document, spreadsheet or presentation from scratch by clicking on the 'New' button and entering text in the edit frame.
  • Import documents of various file types - doc, html, sxw, rtf, txt, xls, csv, ppt - from online or your desktop and edit them.
  • You can also import jpg, gif & png image files.
  • Note that importing of PDF files is currently not supported.

When opening a document, I get a blank page with "Loading" message, but the document never loads. What should I do?

If you are unable to open documents, the possible reasons could be:
  • You have been disconnected from the Internet or it is too slow.
  • Your browser settings are improper - Enable JavaScript if that is the case.
  • Your browser is not supported - Try a different browser and open the document again.
  • You need to disable personal Firewall Settings in some cases.

Try reloading the document again using a combination of "Shift+Refresh" keys after a few minutes. If the problem still persists mail your concern to assisthelp@entrepreneur.com.


How do I organize my documents in folders?

Entrepreneur Assist uses the concept of tags as folders for organizing your documents. Tags are keywords, terms or categories you create that allows you to organize multiple documents by project names, date, subjects, business or anything else you can imagine. Moreover, you can label a single document with multiple tags that helps in cross-referencing of documents.

You can add a tag by clicking the blue tag icon, present at the bottom of each document (third icon from left), and enter the tags of your choice. Tag similar documents and have such a tag added on the left panel by clicking on the particular tag and selecting "Add to left panel" option (having a tag as a folder).


How do I save my documents in hard drive?

You can save a document from Entrepreneur Assisst to your hard drive by clicking on the "Export" link present at the top & selecting one of the formats you will be prompted to save the document in the specific location of your hard drive. You can also export any type of document by clicking the "Export" link next to every item in your documents listing from the main Documents tab.

How do I adjust spacing between lines in my document?

For adjusting spaces between lines, click on the ( ) button present next to the text justification icons in the first row & you will see the options in the pop-up. You can choose among the 3 options - Single, 1.5 Line & Double to set the line spacing.


Is there any word count feature available?

Entrepreneur Assist provides word as well as character count for the document. For finding the word & character count, type any document and click 'Save'. You will get a pop-up at the right bottom corner of your screen giving you the required details.


How do I sort my documents?

The main Documents tab within Entrepreneur Assist provides sorting of documents by 'Name', 'Created Date' & 'Modified Time' (both Ascending and Descending). You can also do sorting by clicking on the 'Sort by' link, next to the 'My Docs' on the left hand panel, and selecting any of the above three sorting criteria.


Is spell-check feature available?

Yes. Click on the spell check button ( ), next to the insert layer button in the third row of the editor toolbar to check for misspelled words in the entire documents. The usual suspects will be highlighted in a different text color with a link. Click on the link to get the suggested replacements or you can opt for 'Leave it as-is' option.

(Note : spell-check works only for documents in English).


How do I print documents from Entrepreneur Assist?

You can print documents from Entrepreneur Assist by clicking on the print button ( ), next to the save button in the second row of the editor toolbar. The option to check for the number of pages in the document is not available as of now. We will be providing it in one of our future updates.


Is there a way to insert special characters?

Yes. To insert special characters inside document click on the button ( ), next to the emotions button in the third row of editor toolbar. On clicking the button, a pop-up layer will appear with a set of special characters. You can view the description of each of these characters by placing a cursor over it. Click any of them to insert into your document.


How does document versioning work?

Whenever a user creates a new document an initial version 1.0 is earmarked to the document. On each specific save of the document, version is updated. For example if my current version is 1.2 and in the meantime you have added some new content to the document, the moment you click on the save button the version becomes 1.3. In between versions, we periodically auto-save your document to prevent data loss.

How do I revert to previous version of my document?

You can click on "History" link on the extreme right of the first row of editor toolbar to check for all the versions of the current document. The versions will be listed in the combo box on the left side under the heading "Show Version". You can revert to any version by choosing one from the combo and clicking on "Revert" button.

There is also a feature to view the differences between various versions. Select any two versions for which you wish to see the difference & click on "Show Diff" button. The changes will be highlighted in a different colors--thus enabling the user to view the updates done from the previous version.


When I export a document from Entrepreneur Assist I do not get any prompt, where does it gets saved?

This may be due to the default settings in your browser as a result of which the file is getting downloaded to the default location in your local drive without any prompt.


To get the prompt every time you export a document, please do the following:

Firefox

Open the firefox browser window and select "Tools" > "Options" Choose the "Downloads" tab. Select the radio button next to "Save all files to this folder:" and choose the location where you wish to download the document (Ex - Desktop, My Documents etc). Check both the boxes in "Download Manager" & click "OK"


Microsoft Internet Explorer

Open an IE browser window and select Tools > Internet Options... Click on the Security tab Click on the Custom Level button present in Security tab Scroll down and search for the section named Downloads Downloads section will have a sub-sections named Automatic prompting for file downloads & File download Under Automatic prompting for file downloads & File download select the radio button Enable and click OK


How about Multilingual Support?

Yes, we support writing documents in different languages. New users can create their documents in their own native language. However, support for RTL (Right to Left) Languages like Hebrew, Arabic is not available.

Library

What file format are the books in?

Each book in the Entrepreneur Assist Library is in Adobe PDF format.


How do I save a book from the library?

To save a book to your hard drive, simply click on the Download PDF button for the book you wish to download.


I clicked on "download" and nothing happened?

Due to your browser settings, you may not be prompted to save the PDF file. Instead, the location of your download may have already been determined by a previous browser setting. Be sure to check the options area of your browsers' settings to determine where files are being saved.


I cannot open a book after I've downloaded it. What now?

In order to view any books from the Library, you will need to have Adobe Acrobat Reader installed.

This program is free and available for download here. http://www.adobe.com/products/acrobat/readstep2.html

Forms and Templates

What are forms and templates? How Do They Work?

The Forms and Templates area of Entrepreneur Assist allows you to browse and customize any of our sample business plans and business forms for business or personal use. The process starts by choosing templates to use and save to the My Templates area. Once you have chosen templates to use, simply open them and click the Edit Template link in the editor. Once you save the template in this mode, you can customize it and return to the document from the My Templates list.

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